Working for more than one company

One email, two employers

Some people on WorkOrders work for more than one company that uses it: a technician who covers callouts for two firms, a manager who runs the books at both. Nothing about signing up changes: registering a second company is an ordinary signup, with the same email address you already use. What changes is what happens once both addresses are verified.

The moment they are, WorkOrders can tell the two accounts belong to the same person, and a workspace switch appears in the sidebar. Nobody with only one employer here ever sees a control at all. This only shows up once there is a second company to switch to.

Signing in and switching

Sign in at workorders.nz with your email and password, and if it matches more than one company you are asked which one you mean before you land anywhere. If you only have the one, you go straight there, exactly as before.

Once you are in, the Workspace plate in the sidebar is a dropdown listing every company you are linked to. Pick one and you are handed straight to it, with no password typed again, because the verified address you signed in with is what proves it is you. What is not carried across is the second factor: if the company you are switching to requires two-factor authentication, you are asked for a code on arrival even if you had already cleared one for the company you switched from. Entering a company means entering it on its own terms.

Two tabs, two companies

Each company you work for lives on its own address, yourfirst.workorders.nz and yoursecond.workorders.nz, so the two are separate sessions in separate browser tabs, not one session toggled back and forth. Signing out of one does not sign you out of the other. Leaving the first company's tab open while you work in the second is normal, and closing one has no effect on the other.

Two-factor is one of the things that does not carry across, and it goes both ways: a company that requires it does not lean on a code you entered for a different employer, and a company that does not require it is not made to by one that does. See signing in securely for what a company's own policy can ask of you.

On the app

The field app can hold accounts at more than one company on the same phone. If you already have one set up, add the second from Settings → Accounts with the access code your other office gives you. It is the same two-step screen as signing in the first time, except your name, email and number carry over, so you are not typing them twice, and adding the second account never signs you out of the first.

Once both are on the phone, switch between them from the same screen without going back through sign-in. Each account gets its own notifications, named so you can tell them apart, and tapping one opens the right job in the right account, so you are never left guessing which firm a buzz was for. See signing in on your phone.

What does not change

A company you are linked to sees nothing about your other one. Your name, email and contact number are separate rows in separate databases, and a switch or an added account carries no data between them. It is a door between two otherwise unconnected companies, not a merge. Each also counts you as a seat in its own right; see billing and plans.

If you deal with more than one of these firms as a customer rather than as staff, that is a different door. See the customer portal, "One sign-in, every supplier you deal with".