The field app
The job goes to
every phone at once.
First to tap owns it.
Nobody in the office has to work out who's free. A request that came in by email eight minutes ago is already on your whole team's phones, and the first technician to take it says how long until they are on site.
It's free on the App Store, on every plan, for everyone in your firm. The screenshots on this page are of the real app.
One · the rule
How jobs get handed out
Most of what an office does with a new job is find out who can take it. The app does that part for you, in four steps.
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01
It goes to everybody
A new job isn't assigned to anyone. It goes to every phone in the company at once and waits there as unclaimed work, with urgent jobs first.
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02
One tap takes it
The first technician to tap accept gets the job. They set how long until they'll be on site, and the office can see that without ringing to ask.
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03
It leaves the others
As soon as it's taken, it drops off everybody else's list. Two people can't take the same job. The second is told it has already gone.
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04
It stays theirs
Only they or an admin can mark it ongoing or completed. The office can reassign it from the web app if plans change.
So nobody in the office has to work out who's free or ring round to find someone. And no job sits unread because the person it was sent to is up a ladder.
Two · what they open
Every detail of the job on their phone
A lot of jobs get handed out with a text saying "leak at the café, can you go". That's how people end up arriving without the right part.
The job
Everything that came with the request, on the job
The job shows who asked and their email, and the customer with a phone number you can tap to call. It has the site address, which opens in maps, and the job reference the office and the customer both use.
The photos and PDFs that came with the original request are there too, like the picture of the failed part, the compliance sheet or the floor plan. Nobody has to forward them on.
The urgency was set from the wording of the message before anyone opened it. So a job that says "no hot water, tenant has a newborn" is already above one that says "when you get a chance".
The trail
Who did what, in order, with the time on it
The timeline shows when the job was created and assigned, every note and status change, and the photo the customer added from their portal three days later. Each line has a name and a time, and nobody had to write it up afterwards.
The same timeline is on the job in the web app, so whoever answers the phone in the office sees exactly what the technician in the van sees.
Three · moving it
Three taps from claimed to closed
There are three steps, and each is one tap on the phone. The office sees each update without anyone having to ring in.
- Assigned
- You've taken the job. Set how many hours until you're on site, and the app works out the arrival time the office and the customer see.
- Ongoing
- You've started, with a note about what you've found. The customer gets an email saying the work has begun, as a reply to their original message.
- Completed
- You've finished. Add what you did, any health and safety notes, and how long you were there.
The Complete screen suggests a time on site, counted from when the technician said they'd arrive and rounded to the nearest 15 minutes. They confirm it or adjust it before the job closes. Nobody has to start a timer, or work out the week's hours on a Friday afternoon.
Four · health and safety
Health and safety notes, written on site
A health and safety note is a separate kind of note on the job, for things like a slip hazard, cones and tape, or an isolated main. When the job is completed, the note is emailed to your firm's health and safety address. It stays on the job's record next to the work carried out, so anyone looking up that site six months later will find it.
Five · getting it
Set up in an afternoon
There's nothing to buy, and nothing to set up on the phone beyond installing the app. Everyone in your firm uses the same app. What they can see depends on the role you give them in the web app. Technicians see their work, but not the reports with every customer's address in them.
iPhone today. Android next.
Covering a second firm's callouts? Add their account with a code from that office and switch between the two without signing out. Each has its own notifications, and tapping one opens the right job in the right account.
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01
Install it
It's free on the App Store and on every plan. A seat is a person, in the office or in the field. Using both a phone and a laptop doesn't count twice.
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02
Enter your code
The office creates one for you on the Team screen. It's just for you, it works once, and it connects your phone to your company's jobs.
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03
Say who you are
Enter your name, email and phone number, so the office knows who took a job and how to reach you on site.
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04
Work arrives
The next request that comes into your company's inbox appears on your phone. Nobody has to send it to you.
Put your next job in front of the whole crew
Try it free for 20 days. You don't need a credit card, and there's no contract.