Everything that has changed

• The mailboxes screen now shows your first email as it arrives. Email your own WorkOrders address from your phone and leave the page open. When the message arrives, the screen shows who it was from and the job it became. You don't need to connect a mailbox, set up an app password or change any settings.
• Why we changed it: "Connect your inbox" was the one setup step some firms could never finish. If you didn't want to give us a mail password, or your office mail is somewhere we can't read, there was nothing to connect. But the address at the top of that screen already worked without any setup, and sending it one email was all the step ever needed. Now the screen says so, and the step is ticked off when your email arrives.
• Sent it and nothing came? If you mistyped the address, the screen shows the address your message actually went to, so you're not left waiting. Some messages arrive but are never made into jobs, such as an out-of-office reply or one of our own emails coming back. The screen tells you when that's what happened, instead of calling it a failure.
• When you sign in, you now see what's left to set up. It shows one step, with a button that takes you there. The setup list has always been at the bottom of the sidebar, and on a phone that's hidden behind the menu. So if you signed up on your phone, you could be two steps in and never see it. "Stop showing me this" turns it off for good, and hides the setup list too.
• The app no longer scrolls sideways on a phone. You could drag every screen about a third of the way to the right, into empty space. A hidden table meant only for screen readers was making the page wider than the screen.

• Signing up now finishes with one email and one link to click. A new account stays on a "Confirm your email" page until you click the link we send. Once you do, everything opens up: the board, your team and your customers. We don't email you anything else before then, so the link is the only email to look for.
• Mistyped your address? The confirm page links straight to your profile so you can fix it, and we send the link to the new address. You won't be left waiting for an email that went somewhere else.
• Nothing changes for existing accounts, for anyone invited to a team, or for firms whose jobs we've brought across from the old system. This only affects brand-new signups.
• Why: people were using the signup form to send email to strangers. Typing someone's address into it put a message from WorkOrders in their inbox. Asking for one click means we only ever email the person who actually signed up.
• Your welcome email now arrives when you confirm, instead of just before.
• There's now a daily limit on team invitations. It's well above what you'd need to bring a normal crew across in a day. If you're moving a large team over at once, email support@workorders.nz and we'll help.

• hello@workorders.nz is back on the contact page, and in the footer and the policy pages. Email it about anything, such as pricing, moving your jobs across or a privacy question. Your message becomes a request we track, and you'll get a reply. Before this, mail sent to it went nowhere.
• support@workorders.nz hasn't changed. It's still the address in the help centre and in both apps, and our support replies still come from it. Both addresses reach the same people, so use whichever is handy.
• Replying to a WorkOrders email now reaches us. If you reply to a password reset, an invitation or a weekly summary, it opens a support request instead of disappearing.
• The "Send message" button on the contact form works first time. Just reading the page for a few seconds could make the form say "that is more than we can take just now" before you'd sent anything. Every form on the site shared one limit, and ordinary browsing used it up. Each form now has its own limit, so it only counts what it should.
• Asking for a customer sign-in link is fixed the same way. That includes leaving the email field empty: you're now told the address is missing, instead of being turned away.

• We now answer support@workorders.nz. Email it and your message becomes a support request we track, and we reply from the same address. It's the address in the help centre and in both apps. (It was also on the contact page for two days. hello@workorders.nz is there now, and reaches the same people.)
• The contact form shows where our reply will go. You can spot a mistyped email address while you're still on the page, and our reply comes from an address you can write back to.
• "Contact support" is in your account menu, with your email already filled in. If no help article answers your question, you don't have to hunt for the right page first.

• Your office now has its own address, yourfirm.workorders.nz, instead of a sign-in page everyone shares. Bookmark it. Signing in there takes you straight to your company.
• Switch between two employers without signing in again. If the same verified email address is used at more than one company, a switcher appears once both accounts are confirmed. Moving between them is one click.
• Notifications say which company a job is for. If your phone gets jobs from two companies, a new job tells you which one before you tap it.
• A password reset now finds every account with that email address, not just the first one.
• Customer sign-in links now work the same way. A customer gets one link from workorders.nz, however many of their suppliers use WorkOrders. They don't get a separate email or link for each company. Asking at a supplier's own address still sends a link with that firm's name on it, as before.
• If one supplier removes a customer's access, their other suppliers aren't affected. That firm's jobs drop off the customer's list on their next visit. Everything else stays as it was.
• Customers who deal with more than one supplier on WorkOrders now choose which one a new request is for on the request form, instead of us guessing.

Fixes to how trials, plans and refunds work.

• If an email address has already had a trial, a second company on it is told so. You get one trial per email address. Before, someone starting a second business saw a screen saying a trial they'd never had was over, and the obvious conclusion was that signup had broken. Now the screen explains the rule and shows the plans.
• The days-remaining count stops once you've subscribed. If you subscribe on day three, the app no longer tells you there are seventeen days left on a trial you've already paid to leave.
• A refund or a chargeback now ends the subscription, instead of leaving it running after the money has gone back.
• The Fleet plan card no longer shows "+ GST / month" with no price in front of it. That was on the one screen a company sees once its subscription has lapsed.

People who had never seen WorkOrders went through the whole product. These are the main problems they found, now fixed.

• Mail sent to your firm's old address no longer disappears. If you change your intake address, anything sent to the old one still shows in your intake log, marked as sent to the retired address, so you can tell whoever is still using it. It isn't turned into a job, and the message itself isn't passed on to you.
• A blank urgency now shows as "not set yet", so it doesn't look like somebody chose it.
• Long job titles and docket numbers now wrap instead of running into whatever is next to them.
• Technicians drop off the invitations list once they've joined.
• An admin can now close a job that's assigned to a technician, and the technician stays named on it.
• Assign only offers people who can actually take the job, and the button shows it's working instead of looking stuck.
• Dates follow your time zone and your working week. The board and reports work out which day something happened on your calendar, not the server's.

Before this, customers could only reach the portal through a link in an email. If that email was filtered, deleted or never sent, they had no way in. One customer found it by guessing the web address.

• Customer sign-in is now in the footer of every page. A customer enters the email address the firm has for them, and we email them a link.
• If the link doesn't arrive, there's a page that says what to check, instead of nothing.
• If someone asks for links too often, it tells them, and says when they can try again.
• Each firm's name is on its own portal, so customers can see whose portal they're using.
• The workload week now shows work nobody has taken yet, as well as work already on somebody's row.
• Reports only count real work. Sample data is no longer included in the figures.
• A forwarded request no longer records the office as the customer.
• The job shows whether the customer was actually sent an acknowledgement, so you can see when one wasn't sent instead of assuming it was.
• A trial's last day is now worked out in your own time zone.

• Technicians can sign in on their phone with a code from the office. They don't need an email account first, and the code the office reads out over the phone is the one the app asks for.
• The person who sent an email is told it arrived, with the reference of the job it became. If it didn't get through, they're told that too, instead of hearing nothing.
• A mistyped intake address is matched to the firm it was meant for instead of being dropped, and the office can see the near miss.
• The office can see which emails were turned away, and why.
• You can assign work to someone you've only invited, without waiting for them to accept.
• You can add a gate code or access note to a job that arrived without an address.
• Customers can see whether their note saved.
• Pressing Enter now searches every list, not just the jobs list.

• The attention buckets now cover the whole backlog, including work that was assigned and has since gone quiet.
• Each job now has a place for the office's own notes, kept separate from what the customer wrote.
• A firm can list every trade it works in, instead of picking one.
• Sample data is marked as sample everywhere it appears, so it's never counted as real work.
• The pricing page explains what a seat is before you pay for one.

• Resending an invitation no longer breaks the link already in someone's inbox.
• The board can be filtered by when work was accepted or completed, not only by when it was logged.
• An organisation code can no longer be used to make yourself the owner of a company.

• The help centre is open. It has articles on getting started, your team, the four ways work gets in, a job from start to finish, the customer portal, reports, signing in securely and billing. There's also a section just for technicians using the phone app.
• Search takes you to the section that answers your question, not just to the article it's in.
• The field app has its own page, with pictures of the real screens.

The biggest single day of the rebuild.

• The Work Orders screen is rebuilt around how an office uses it. The customer picker lets you search instead of scrolling through three thousand names, and you can click the figures to see the jobs behind them.
• Reports is now the analysis screen, with the key numbers across the top, the reports you already have, and views you've saved.
• The workload week, with a row for each technician and a column for each day.
• Organisations and sites have their own screens for the first time. You can see the firm a customer works for and the buildings you visit, and merge duplicates.
• An admin can correct a work order, and the changes are recorded in the job's history.
• Health and safety sign-off has a worklist you can actually clear.
• Time on site is recorded when a job is closed, and shows up in reports.
• A customer can follow their job as it progresses, not just read it once.
• Every public link uses a reference that can't be guessed instead of a row number.

• A company can require two-factor authentication, and choose who it applies to.
• Passkeys, so you can sign in without a password.
• Owners can choose a plan, instead of getting a "page has expired" error.
• GST is charged where the pricing page said it would be.
• You can crop a photo on the page before it's uploaded, so what you framed is what arrives.
• If an upload arrives empty, you're told why, not just that it happened.

• An API for the field app, covering signing in, reading the board, and everything a technician does on a job.
• An intake API for your customers' own systems. They can raise a work order over HTTP, read back what they raised, and add a note to it.
• API keys you create and revoke yourself in Settings. Each key is shown to you once.
• A public reference at /developers, so a developer can get started without asking anyone.

• Technicians can send photos from site.
• Customers can add photos from the portal.
• Videos play on the page, instead of being a file you have to download.
• Attachments are now kept in cloud storage, so a busy month can't fill up one server's disk.
• The assistant describes what's in a video, as well as what's in a photo.

• The dashboard now updates on its own. New work, and changes to existing work, show up without you reloading the page.
• The office is told when something needs attention, instead of finding out next time they look.

• Push notifications. A new job is sent to the phone of everyone who could take it, and nobody else.
• Each firm's portal has its own address: yourfirm.workorders.nz.
• A public demo portal, so anyone can see exactly what a customer sees before deciding.
• A new look: ink, one signal colour, and pictures of real work instead of drawings of people using software.

• Every company gets its own intake address when it signs up, on jobs.workorders.nz. Anything sent there becomes a work order.
• A customer's reply is added to the job it's about, instead of starting a second one.
• Our email now comes from a properly authenticated domain, which does most of the work of keeping it out of spam folders.
• You can see what happened to the email we send: what went out, what bounced, and which addresses we've stopped sending to.
• WorkOrders moved to workorders.nz.

A place where the person who asked for the work can see how it's going. They don't need to create an account or remember a password.

• A page for each job, and a list of all of them, opened from a link in a status email.
• Staff can give a customer access, or take it away, from the job itself.
• The portal uses words a customer understands, not the office's own terms.

• A welcome wizard for your first few minutes after signing up.
• Sample data: a board with a week of realistic work on it, and one button to clear it away when you're done.
• A setup checklist that stays on screen until your company is properly set up.

The first version.

• Work orders created automatically from the emails asking for the work.
• A dashboard, a board and a job page for the office.
• Customers, the sites you visit, and the firms they belong to.
• Your team, with three roles, invitations and seats.
• Reports, which you can export as a spreadsheet.
• The field app on iPhone. A new job goes to every phone at once, and the first person to tap it gets it.