Everything that has changed

• Signing up now ends with one email and one click. A new account waits on a "Confirm your email" page until you follow the link we send. Click it and everything opens at once: the board, your team, your customers. Nothing else is emailed to you before that point, so the link is the only thing to look for.
• Mistyped your address? The confirm page has a way straight to your profile to fix it, and the new address gets the link. You are never stuck waiting for mail that went somewhere else.
• Nothing changes for an account that already exists, or for anyone invited to a team, or for a firm whose jobs we have brought across from the old system. This is about brand-new signups only.
• Why: the signup form was being used to send mail to people who had never heard of us. Someone's address typed into it turns into a message from WorkOrders landing in their inbox. Asking for one click is how we make sure we are only ever writing to the person who actually asked us to.
• Your welcome email arrives when you confirm, rather than a moment before.
• There is now a daily limit on team invitations. Well above a normal day of bringing a crew across; if you are moving a large team over in one go, write to support@workorders.nz and we will help.

• hello@workorders.nz is the address on the contact page again, and in the footer and the policy pages. Write to it about anything: pricing, moving your jobs across, a privacy question. It becomes a request we track, with a reply that comes back. Until now mail to it went nowhere at all.
• support@workorders.nz has not changed. It is still the address in the help centre and in both apps, still the one a reply to a support request comes from. Both land with the same people; use whichever you have to hand.
• Replying to a WorkOrders email reaches us. Hitting reply on a password reset, an invitation or a weekly summary now opens a request rather than disappearing.
• Pressing "Send message" on the contact form works the first time. Reading the page for a few seconds could make the form answer with "that is more than we can take just now" before you had sent anything at all. Every form on the site was sharing one counter, and ordinary browsing spent it. Each form now keeps its own, so the limits only count what they are meant to count.
• Asking for a customer sign-in link is fixed the same way, including when the email field was left empty: you get told the address is missing, rather than being turned away.

• support@workorders.nz is a real, answered address. Write to it and your message becomes a support request we track, with a reply from the same address. It is the address in the help centre and in both apps. (It was also the one on the contact page for two days. hello@workorders.nz is there now, and reaches the same people.)
• The contact form answers you properly. It confirms the address your reply is going to, so a mistyped email is caught while you are still looking at the page, and the reply comes from the address you would write back to.
• "Contact support" is in your account menu, with your email already filled in, so asking a question no help article covers does not start with finding the right page.

• Your office now lives at yourfirm.workorders.nz, not a shared address everyone signs in at. Bookmark it, because logging in there takes you straight to your company.
• One person, two employers, no juggling. If the same verified email works for more than one company here, a switcher appears once both accounts are confirmed, so moving between them is a click rather than a separate sign-in.
• A notification says which job it's for. If your phone works for two companies, a new job tells you which one before you tap it.
• A password reset now finds every account at that address, not just the first one it happens to see.
• A customer's sign-in link now works the same way. One link from workorders.nz, whichever of your suppliers on the platform they deal with, with no separate email and no separate link per company. Their own firm's address still sends its own, named link, exactly as before.
• Losing access to one supplier doesn't sign a customer out of the others. If a firm revokes someone, that firm's jobs drop off the list on their next visit. Everyone else they deal with is untouched.
• A customer who deals with more than one supplier on WorkOrders now says which one a new request is for, on the request form itself, instead of it being guessed.

What you are charged, and why, said plainly.

• A second company on an email address that has already had a trial is told so. One trial per address. Somebody starting a second outfit used to arrive at a screen announcing that a trial they had never had was over, the likeliest reading being that the signup had broken. It now names the rule and offers the plans.
• Days remaining stops counting a trial you have already left. Subscribe on day three and the app no longer offers you seventeen days of something you have paid to move off.
• A refund or a chargeback ends access, instead of leaving a subscription running on money that has gone back.
• The Fleet card stops printing "+ GST / month" with no number in front of it, on the one screen a lapsed company actually sees.

A run through the whole product by people who had never seen it before, and everything real it turned up.

• Mail to an address your firm used to have stops disappearing. Change your intake address and anything sent to the previous one still lands in your intake log, marked as the retired address, so you can tell whoever is still writing to it. Nothing is turned into a job. The firm that left an address is told the mail happened, not handed it.
• A blank urgency reads as "not set yet", rather than looking like a decision somebody made.
• Long job titles and docket numbers wrap instead of running over what sits beside them.
• A technician who has walked through the door drops off the invitations list.
• The office can close a job the technician left behind.
• Assign offers the people who can actually take the job, and the button says it is working rather than sitting there.
• Your midnight, and your working week. Dates on the board and in reports are judged by the calendar you are on, not by the one the server happens to keep.

The portal was reachable through a link inside an email and nothing else, so a customer whose email was filtered, deleted or never sent had no door at all. One of them found it by guessing the URL.

• Customer sign-in, in the footer of every page. Give the address your firm has for you and the link comes back.
• Somewhere to go when the link never arrives: a page that says what to check, instead of silence.
• Asked too often, it says so, and says when to try again.
• The firm's name is on its own portal, so a customer can see whose door they are standing at.
• The workload week shows the work nobody has taken yet, not only what is already on somebody's row.
• Reports count real work. Sample data no longer sits in the figures pretending to be jobs.
• A forwarded request stops filing the office as the customer.
• The job says whether the customer was actually answered, so an acknowledgement nobody sent is visible rather than assumed.
• A trial's last day is judged by the reader's calendar.

• A technician signs in on their phone with a code the office hands them. No email account needed first, and the code read out over the phone is the one the app actually asks for.
• Whoever sent the email is told it arrived, with the reference of the job it became, and told when it did not, instead of it vanishing.
• A mistyped intake address is worked out rather than dropped, and the near miss is shown to the office.
• The office can see what was turned away, and why.
• You can dispatch to somebody you have only invited, instead of waiting for them to accept first.
• A gate code or an access note can go on a job that arrived without an address.
• A customer can tell whether their note actually saved.
• Enter searches every list, not just the jobs list.

• The attention buckets cover the whole backlog, including work that was assigned and has since gone quiet.
• A job has somewhere to keep what the office knows about it, kept apart from what the customer wrote.
• A firm can name every trade it works in, rather than picking one.
• Sample data is marked as sample everywhere it appears, so it is never counted as work.
• The pricing page says what a seat is before charging for one.

• Sending an invitation again no longer kills the link already sitting in somebody's inbox.
• The board can be scoped by when work was accepted or completed, not only by when it was logged.
• An organisation code stops being a way to become the owner of a company.

• The help centre opened, with articles on getting started, your team, the four ways work gets in, a job from end to end, the customer portal, reports, signing in securely and billing, and a shelf of its own for the people holding the phone.
• Search that answers the question, rather than telling you which article to go and read.
• The field app has a page of its own, with pictures of the actual screens.

The largest single day of the rebuild.

• The Work Orders screen, rebuilt around what an office does with it, including a customer picker that searches rather than listing three thousand names, and figures that lead somewhere when you click them.
• Reports became the analysis screen: the numbers across the top, the reports you already have, and saved views of your own.
• The workload week: a technician a row, a day a column.
• Organisations and sites got the screens they never had: the firm a customer works for, the buildings you attend, and a way to merge the duplicates.
• An admin can correct a work order, and what they changed is written onto the job's own history.
• Health and safety sign-off got a worklist that can actually be emptied.
• Time on site is recorded as a job closes, and turns up in the reports afterwards.
• A customer can watch their job move, not just read it once.
• Every public link carries an unguessable reference instead of a row number.

• A company can require two-factor authentication, and choose who of.
• Passkeys, for signing in without a password at all.
• Owners can choose a plan, instead of meeting "page has expired".
• GST is charged where the pricing page said it would be.
• A photo is cropped in the page before it is sent, so what you framed is what arrives.
• An upload that arrives empty says why, rather than just that it did.

• An API for the field app: signing in, reading the board, and every move a technician makes.
• An intake API for your customers' own systems: raise a work order over HTTP, read back what was raised, and add a note to it.
• API keys you mint, read once, and revoke yourself, from Settings.
• A public reference at /developers, so an integrator can get started without asking anyone.

• A technician can send a photo from where they are standing.
• A customer can add the photo that settles it, from the portal.
• A video is treated as a video: played where it sits, rather than handed over as a file to download.
• Attachments moved to object storage, so a busy month is no longer bounded by one server's disk.
• The assistant describes what is in a video, not only what is in a photo.

• The dashboard is live. Work arriving, and work moving, shows up without a refresh.
• The office is told when something needs it, rather than finding out on the next look.

• Push notifications. A new job reaches every phone that could take it, and only the crew whose job it is.
• Each firm's portal on an address of its own: yourfirm.workorders.nz.
• A public demo portal, for anyone who wants to see exactly what a customer sees before deciding.
• A new look: ink, one signal colour, and the work itself rather than a drawing of somebody using software.

• Every company gets its own intake address at signup, on jobs.workorders.nz. Anything sent there becomes a work order.
• A customer's reply attaches to the job it is about, instead of raising a second one.
• Mail is sent from a domain that authenticates, which is most of the difference between an inbox and a spam folder.
• Delivery is visible: what went out, what bounced, and what has been suppressed.
• The product moved to workorders.nz.

Somewhere for the person who asked for the work to see where it has got to, with no account to create and no password to keep.

• A job page and the whole list, reached from a link in a status email.
• Staff can send and revoke a customer's access from the job itself.
• The words a customer reads are written for a customer, not lifted from the office's own vocabulary.

• A welcome wizard for the first few minutes after signing up.
• Sample data: a board with a week of plausible work on it, and one button to clear it away when you are done.
• A setup checklist that follows you around until the company is genuinely set up.

The first build.

• Work orders that raise themselves out of the email that asked for the work.
• A dashboard, a board and a job page for the office.
• Customers, the sites you attend, and the firms they belong to.
• Your team, with three roles, invitations and seats.
• Reports, and the spreadsheet at the end of them.
• The field app on iPhone: a job goes to every phone at once, and the first to tap owns it.