The job hits every phone. First to tap owns it.
A customer emails. WorkOrders turns it into a job and puts it in front of your whole crew at once — no dispatcher, no ringing round, no "did you see that one I sent you". Whoever's closest takes it, and the office and the customer both find out on their own.
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- 14 years in the field
- Written for working crews in 2012 and used every working day since.
- Trade teams run on it
- Plumbing and trade companies dispatch their crews on it — office and field.
- Made in Wellington
- New Zealand built, New Zealand owned, and a real person on the other end of support.
One job, start to finish
Claimed in two minutes.
Closed before lunch.
This is the whole product, in order. Nobody rang anybody, nobody forwarded anything, and the customer was told twice without a single person writing an email.
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7:02am The request
An email lands, like it always does
A property manager emails the office: no hot water in the upstairs flat. No subject line, the address only in her signature, a photo of the cylinder attached.
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7:02am Triage
It becomes a job on its own
WorkOrders reads the message and writes the job — a plain summary, how urgent it reads, the site, the contact and the trade it needs. The original email, the whole thread and every attachment stay bolted to it.
WO-4821 · New -
7:03am The call-out
Every phone on the crew buzzes
Not one person's inbox. Not a dispatcher deciding who is free. The job goes to the whole team at once, and the race is on.
4 phones · notified -
7:04am The claim
First to tap owns it
Mikaere is two streets away. He taps accept, says he'll be there in two hours, and the job is his. It drops off everyone else's list before they've put the phone down.
Assigned · MT -
7:04am The reply
The customer hears back without anyone typing
A reply goes out on her original email, from your firm, signed off the way your firm signs off. Someone is coming, and roughly when.
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9:38am On site
Three taps from the back of the van
Mikaere marks it ongoing and adds a note — the element has gone, and the isolating valve is seized. Anything that needs flagging goes in the health and safety note and lands with the office immediately.
Ongoing -
11:15am Closed out
Done, told, and ready to invoice
He closes it with what he did and what he used. The customer is emailed automatically. The job is on the report the office pulls at the end of the month, with the hours already on it.
Completed
Nobody was managing that. That's the point.
The office manager did not chase anyone. The customer did not ring to ask. The job did not sit unread in a shared inbox because the one person who checks it was on a roof.
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An iPhone app your crew will actually open
Most job software asks the office to do more typing so the field can do less thinking. This works the other way round.
Nobody assigns the work. The crew claims it.
A new job goes out to everyone at once. The first technician to tap accept owns it, sets how long until they're on site, and it drops off everybody else's list. Two people can't take the same job — the second one is told it's already gone.
That one rule removes a whole category of office work. No deciding who's free, no ringing three people to find out, no job sitting unread because the person it was sent to is up a ladder.
Today's work, ranked
New, theirs, and everything on. Emergency jobs sort to the top on their own.
The whole story
The original email, the photos that came with it, the site and who asked — not a one-line dispatch note.
Three taps to move it
Assigned, ongoing, done. Each one with a note, and each one lands in the office the moment it happens.
Health and safety, on the spot
Flag something unsafe from the van and it goes straight to whoever needs to know.
iPhone today · Android in progress
Email in
Every request lands in one place
Connect the inbox the work already comes to — Gmail, or any IMAP mailbox. WorkOrders watches it, and every genuine request becomes a work order with the original email, its attachments and the whole thread attached to it.
Nothing is deleted and nothing is moved out of sight: processed mail is labelled, so the mailbox still reads the way your office manager expects it to. If we ever get it wrong, the email is right there.
Triage
Reads the email so nobody has to decode it twice
Requests turn up as a paragraph with no subject, a phone number in the middle of a sentence and the address only in the signature. WorkOrders pulls the job out of it: a plain summary, how urgent it reads, the site, the contact, and what trade it needs.
Inbox · unread
- From
- building.manager@example.com
- Subject
- Urgent - water coming through ceiling L2
Water is coming through the ceiling tiles in the level 2 kitchenette, has
been going since about 7 this morning and there's a bucket under it. Tenant
is on 021 555 0142 if you need access. Can someone come today please.
Regards
Facilities · 128 Example Street, Te Aro
Water ingress through level 2 ceiling
Active leak above the level 2 kitchenette since ~7am, contained with a bucket. Same-day attendance requested.
- Site
- 128 Example Street, Te Aro
- Contact
- 021 555 0142 (tenant, for access)
- Reported
- Around 7:00am today
- Trade
- Plumbing — leak / water ingress
The original email is kept in full, attachments and all. Every extracted field is editable — you have the last word, not the model.
Attachments get described too, so a photo of a corroded valve is
searchable rather than being a file called IMG_4471.jpeg.
Everything the model produces is a suggestion sitting in an editable
field — it never sends anything to a customer on its own.
In the office
One board, and it's telling the truth
New, assigned, ongoing, completed. Four states, because a job board a plumber won't update is a job board that lies to you — and these four are the ones they'll actually keep current, since each is one tap on a phone they're already holding.
Every job hangs off a customer and an address, so the history of a building is one click from the job in front of you. Pull any date range out to CSV for invoicing or payroll.
Work orders
4 open · 1 unassigned
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AssignWO-4821 New Emergency
No hot water — upstairs flat
Aro Valley
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JSWO-4820 Assigned High
Leaking gate valve under sink
Newtown
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MTWO-4818 Ongoing Normal
Annual backflow test — 3 devices
Petone
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ARWO-4815 Completed Low
Replace mixer, main bathroom
Karori
Customers
They hear from you without you writing anything
When a job is picked up, worked and closed out, the person who asked for it gets an update — as a reply to their own email, from your firm, signed off the way you sign off. Not a notification from software they've never heard of.
It's the single biggest drop in "any update on that?" phone calls most crews see in their first month.
One price. However busy the week gets.
Flat monthly plans with a seat cap — not per-user billing. Put the summer casual on it and your invoice doesn't move.
Starter
For a working owner and a couple of hands.
$29 /month
NZD, excluding GST. Billed monthly.
3 active members — flat price, however many of them are working today.
- Up to 3 active team members
- Unlimited work orders and customers
- Email-to-work-order inbox
- Job photos and attachments
- Customer status emails
Team
For a crew with someone in the office.
$79 /month
NZD, excluding GST. Billed monthly.
10 active members — flat price, however many of them are working today.
- Up to 10 active team members
- Everything in Starter
- Multiple inbound mailboxes
- CSV reporting and exports
- AI job summaries and extraction
Business
For a full team across multiple sites.
$149 /month
NZD, excluding GST. Billed monthly.
25 active members — flat price, however many of them are working today.
- Up to 25 active team members
- Everything in Team
- Priority support
- Multi-site customer histories
- Onboarding and data import help
Full pricing and FAQ · 20-day free trial, no credit card
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